Privacy Policy

1. Introduction

PEPTARA Health ("we," "our," or "us"), operated by Sarah Mitchell and based in North Carolina, United States, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.peptarahealth.com or make a purchase from us.

By using our website or placing an order, you agree to the terms of this Privacy Policy. If you disagree with any part, please discontinue use of our website.

2. Information We Collect

Information you provide directly:

• Name and contact details (email, phone number)
• Delivery address for order fulfilment
• Order details and product enquiries submitted via contact forms
• Email address for newsletter subscriptions (optional)
• Communications sent to us by phone, text or email

Information collected automatically:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website or search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including communication about shipment and tracking
• Respond to enquiries submitted via our contact form, phone or email
• Send newsletters and research updates (only if you opted in — you may unsubscribe at any time)
• Improve our website and customer experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and maintain security

4. Information Sharing

We do not sell, rent or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website, processing orders or communicating with you (e.g., shipping carriers, email providers)
• Legal compliance: When required by law, subpoena or other legal process, or to protect the rights and safety of PEPTARA Health and others
• Business transfer: In the event of a merger, acquisition or sale of all or part of our business

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 3 years for legal and accounting purposes. You may request deletion of your personal data by contacting us directly.

6. Your Rights

Depending on your location, you may have rights including:

• Right to access the personal information we hold about you
• Right to correct inaccurate information
• Right to request deletion of your personal data
• Right to opt out of marketing communications at any time

To exercise any of these rights, contact us at (704) 605-9477 or via our contact page.

7. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

PEPTARA Health
Owner: Sarah Mitchell
North Carolina, United States
Phone/Text: (704) 605-9477
Email: info@peptarahealth.com
Website: www.peptarahealth.com